Terms of Service

Acceptable Use Policy

• 1 Professional Use: Our services are designed for legitimate business purposes related to sales operations, CRM optimization, and revenue growth strategies
• 2 Confidentiality Respect: Maintain confidentiality of any proprietary methods, tools, or insights shared during service delivery
• 3 Accurate Information: Provide truthful and complete information about your business needs, current systems, and project requirements
• 4 Collaboration: Engage constructively in project planning, implementation, and feedback processes

Permitted and Prohibited Uses

• ✓ Permitted: Using our services to improve sales processes, implement CRM systems, develop analytics frameworks, and train your team
• ✓ Permitted: Sharing project outcomes and methodologies within your organization for implementation and improvement
• ✗ Prohibited: Reselling, redistributing, or commercializing our methodologies, tools, or intellectual property without written permission
• ✗ Prohibited: Using our services for illegal activities, competitive intelligence gathering, or reverse engineering purposes

Service Access Requirements

• 1 Initial Consultation: All service engagements begin with a consultation to understand requirements and determine project scope
• 2 Service Agreement: Formal service agreements outline specific deliverables, timelines, and responsibilities for both parties
• 3 System Access: Clients must provide necessary access to systems, data, and personnel required for project completion
• 4 Communication Channels: Maintain regular communication through agreed channels and respond to requests within reasonable timeframes

Fair Usage Guidelines

• 1 Reasonable Requests: Support and consultation requests should be reasonable in scope and frequency as defined in service agreements
• 2 Resource Management: Efficient use of allocated time and resources to maximize project value and minimize costs
• 3 Scope Management: Changes to project scope require mutual agreement and may result in timeline and cost adjustments
• 4 Emergency Support: Urgent support requests outside normal business hours may incur additional charges

Account Creation Requirements

• 1 Contact Information: Provide accurate contact details including name, email, phone number, and company information
• 2 Authority Verification: Confirm that you have authority to enter into agreements on behalf of your organization
• 3 Business Purpose: Clearly articulate business objectives and expected outcomes from revenue operations services
• 4 Documentation: Maintain accurate records of agreements, project documentation, and communication history

Account Security Responsibilities

• 1 Access Control: Maintain secure access to shared systems and platforms used during project implementation
• 2 Credential Management: Protect login credentials and API keys provided for system integration and data access
• 3 Data Protection: Implement appropriate security measures for any shared business data and system configurations
• 4 Incident Reporting: Immediately report any suspected security incidents or unauthorized access attempts

Account Suspension and Termination

• 1 Violation Consequences: Accounts may be suspended for violations of these terms, non-payment, or misuse of services
• 2 Termination Rights: Either party may terminate service agreements with appropriate notice as specified in individual contracts
• 3 Data Handling: Upon termination, clients retain ownership of their business data, with transition assistance provided as agreed
• 4 Final Settlement: All outstanding payments must be settled, and final project deliverables transferred before account closure

Multiple Account Policies

• 1 Corporate Structure: Multiple divisions or subsidiaries of the same organization may maintain separate service agreements
• 2 Conflict Prevention: Ensure no conflicts of interest when engaging multiple related entities for similar services
• 3 Information Sharing: Clearly define information sharing boundaries between different organizational units
• 4 Consolidated Billing: Billing arrangements can be consolidated or separated based on organizational preferences

Service Uptime and Maintenance

• 1 Business Hours: Standard support and consultation services available Monday through Friday, 9:00 AM to 6:00 PM CET
• 2 Response Times: Initial response to inquiries within 24-48 hours during business days, emergency support as contractually agreed
• 3 Scheduled Maintenance: Planned maintenance of systems and platforms communicated in advance with minimal service impact
• 4 Holiday Schedule: Service availability may be limited during recognized holidays in Cyprus and Europe

Feature Availability

• 1 Core Services: Sales process optimization, CRM implementation, and analytics services available to all qualifying clients
• 2 Advanced Features: Specialized implementations and custom development based on project requirements and technical feasibility
• 3 Platform Dependencies: Some features depend on third-party platforms and their availability, which is outside our direct control
• 4 Beta Services: New features may be offered in beta with clear disclaimers about stability and support levels

Geographic Restrictions

• 1 Primary Markets: Services primarily delivered to clients in Europe, North America, and English-speaking markets
• 2 Time Zone Considerations: Project scheduling and support hours optimized for European time zones with accommodation for client locations
• 3 Regulatory Compliance: Services delivered in compliance with applicable laws in both Cyprus and client jurisdictions
• 4 Language Support: Primary service delivery in English with accommodation for other languages based on team capabilities

Service Modifications and Updates

• 1 Service Evolution: Continuous improvement of methodologies and service offerings based on industry developments and client feedback
• 2 Technology Updates: Regular updates to tools and platforms used in service delivery to maintain security and effectiveness
• 3 Client Notification: Advance notice provided for significant changes that may impact ongoing projects or service delivery
• 4 Backward Compatibility: Efforts made to maintain compatibility with existing implementations while introducing improvements

Content Ownership

RevOps Plus retains ownership of all proprietary methodologies, frameworks, templates, and tools developed independently. Clients retain ownership of their business data and information shared during service delivery.

User-Generated Content Rights

Clients grant RevOps Plus permission to use business information and project data for service delivery purposes. Any case studies or testimonials require explicit written consent before publication.

License Grants

Clients receive a non-exclusive license to use delivered configurations, reports, and documentation for their internal business operations. This license does not extend to commercial redistribution or resale.

Copyright and Trademark Notices

All service documentation, methodologies, and branded materials remain the intellectual property of RevOps Plus. Third-party software and platform trademarks are the property of their respective owners.